DELIVERY AND RETURNS

Postage/Packaging

All our items are safely packaged in padded envelopes and sent via standard local shipping method with tracking.

FREE SHIPPING WORLDWIDE

E.U and Switzerland.
» Delivery usually within 3-5 days.

Rest of the World
» Delivery usually within 7-9 days.

Please note that any duties, custom fees, taxes or charges are not included in the price.

Returns/Refund

Our first worry is to fully satisfy our customers by providing them the best products and services.
If you are not satisfied with your LUGS product you can return it within 7 days of receipt of the product, without giving reasons.

The right of withdrawal does not apply to:

– custom made and personalized goods.

– watch straps with quick release spring bars.

You will need to pay for the return postage. We recommend you to use a tracked mail service with proof of postage and full value insurance.

Your parcel is your responsibility until it reaches us. We will not be responsible for lost or damaged goods in transit back to us.

Any products returned must be in their original condition, including paperwork, user manual, service papers and box when applicable. If they are not, we may be unable to accept them or make a deduction from the refund for loss in value.

According to above conditions, we will refund you within the 15 days of receiving your parcel.

To do so, simply e-mail us at contact@lugs.shop or use the form get in touch .

We’ll give you the instructions to follow to return your products.